The questions below cover almost everything people write in about: joining a room, revealing votes, what to do with a split estimate, and where a room goes when it ends.
You never need an account to run or join a room. A free account reserves two permanent Team Room URLs to you and keeps sprint history across devices, and that is all it does.
If your question is not answered here, email support@pointpoker.app. This is a small product run by one person, so there is no paid SLA behind it, but mail reaches a person rather than a ticket queue.
Open the link the facilitator shared, type your real name, choose Participant or Facilitator, and you are in. No account, no email confirmation. If someone gave you a five-character room code instead of a link, type that into the join box on the home page.
Five hours from the moment it was created. You get a warning ten minutes before the end, and if you are signed in the session is written to your sprint history. A cleanup job runs every six hours and removes anything past the cut-off, so a room is not a place to park a backlog between sprints.
No, and there is no undo. A room and its votes are deleted once the session ends. Download the CSV or copy the summary before you close the tab. If the same team estimates together every sprint, sign in and use a Team Room instead: the URL stays put and every session lands in your sprint history.
The facilitator reveals, either with the reveal button or by pressing R once everyone has played a card. Participants cannot reveal, which is the whole mechanism: the cards flip together so nobody anchors on the first number said out loud.
Ask the highest and lowest voters to explain their reasoning before anyone changes a card. That disagreement is the reason to run the ceremony at all, and it usually surfaces an acceptance criterion nobody had written down. Then the facilitator either runs another vote or records the agreed number from the deck. The average on screen is for discussion only and never saves by itself.
Yes. Sign in and you get two Team Rooms. The URL comes from your team name, so "Product Team" becomes a link your squad bookmarks once and reuses every fortnight. Both are free, and the account exists mainly to stop another team claiming the same slug.
Download the session as CSV, or copy the summary to your clipboard. Both sit in the facilitator panel. The CSV opens in Excel, Google Sheets or Numbers, and imports into Jira, Linear and Azure DevOps without retyping anything.
Email support@pointpoker.app with the room code or Team Room URL, what you expected to happen, and what happened instead. That is usually enough to reproduce it first try. This is a small product run by one person, so there is no paid SLA behind it, but mail gets read and answered.